1. Use of the Website
By using this website, you confirm that:
You are at least 18 years old or have the consent of a parent or legal guardian.
You will provide accurate and complete information when making purchases or creating an account.
You will not use this website for any unlawful purpose.
2. Products and Orders
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.
Product descriptions, images, and prices are provided as accurately as possible; however, slight variations may occur due to the handmade nature of some products.
3. Pricing and Payment
All prices are displayed in [ UK Currency].
Payment must be received in full before orders are processed and shipped.
We reserve the right to change prices at any time without prior notice.
4. Shipping and Delivery
Delivery times are estimates and are not guaranteed
We use Evri or royal mail and understand sometimes times and delivery can be delayed the customer will have notice of these changes as we get it .
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to the customer upon delivery.
A tracking code will always be provided and sent to the customer
5. Returns and Refunds
Customers may request a return or refund within [7 ] days of receiving their order.
Returned products must be unused and in their original packaging.
Personalised, custom-made, or clearance items may not be eligible for return.
Shipping costs are non-refundable unless the product was received damaged or incorrect.
6. Candle Safety
Candles are open-flame products and must be used responsibly.
Customers agree to:
Never leave a burning candle unattended.
Keep candles away from children, pets, flammable materials, and drafts.
Place candles on a stable, heat-resistant surface.
Follow all safety instructions provided with the product.
We are not liable for injury, loss, or damage resulting from misuse, negligence, or failure to follow candle safety guidelines.
7. Limitation of Liability
To the fullest extent permitted by law,The CoZy wick shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.
|The cozy wick is fully insured with simply business insurance
8. Intellectual Property
All content on this website, including text, images, logos, product designs, graphics, and branding, is the property of The CoZy wick room fragrance collection and may not be copied, some texts , logos are used from chatt AI reproduced, or distributed without written permission.
9. Privacy
Your use of this website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of your information as described in that policy.
10. Account Registration
If you create an account with us:
You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [united Kingdom], without regard to conflict of law principles.
12. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this website with a revised effective date.
13. the free shipping is for those that have spent a total of £30 or over this amount , the shipping will be standard shipping only paid by the cozy wick
if you hold a loyalty card free shipping also applies to the customer and shipping is standard delivery only (uk) online card must be shown at all times to apply for this
full price of the product or products to total up to £30 or more and the cozy wick will pay full shipping to united kingdom only
14 molly's heart felt candles on the page that are advertise are free these includes a heart, a cross an animal piece
one per household and for the customer will be charged for the shipping only its important to make contact with me to place an order this product
15. loyalty card holders
card that was sent to you from the cozy wick must be shown when ordering your products to redeem your 10% discount , free standard shipping (uk only)
the cozy wick has the rights to change, delete or remove anything about the loyalty card and the customer (notice and reasons will be given )
if the cozy wick does not have your birthday details a free candle will not be issued and wont be issued if given late notice
only the owner (miss Lindsey m Diggens) is to stamp your card threw digital platforms and then sent back to you (the customer)
only the owner of the cozy wick (miss Lindsey m Diggens) can grant rewards for loyalty customers
card must be shown at all times to purchase products for your discounted items
loyalty card holders currently receive the following
* free uk shipping (standard delivery thew royal mail or evri)
* a free candle to be gifted for all loyalty card holders for there birthday (dates must be given and no late candles will be issued )
* free samples to be given these items are samples of products as and when the cozy wick issues new items , fragrances , colours or styles
* 10% discount on all products when card is being shown
i have the rights to refuse sale , delete if i feel
* online card has been signed, stamped by others then the owner of the cozy wick (miss Lindsey m diggens)
the cozy wick to hold an account of who has a loyalty card and the stamps they have received
16 Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
The CoZy Wick
Email - thecozywick26@gmail.com
Address: 50 park square east Clacton on sea Essex co152NN
Customer Acknowledgement
By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.lick here to add text.
Updated 01/09/26